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VERSION:2.0
PRODID:-//Wisconsin Chapter of the American College of Healthcare Executives - ECPv4.6.15//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:Wisconsin Chapter of the American College of Healthcare Executives
X-ORIGINAL-URL:http://wisconsin.ache.org
X-WR-CALDESC:Events for Wisconsin Chapter of the American College of Healthcare Executives
BEGIN:VEVENT
DTSTART;TZID=UTC-6:20170428T073000
DTEND;TZID=UTC-6:20170428T093000
DTSTAMP:20260501T131522
CREATED:20170228T182045Z
LAST-MODIFIED:20170407T192725Z
UID:941-1493364600-1493371800@wisconsin.ache.org
SUMMARY:Reinventing Customer Service in Healthcare: Lessons Learned from the Best - Waukesha Event
DESCRIPTION:Learning Objectives \n1)  Understand the experience that consumers/patients really want from healthcare organizations\n2)  Discuss how we meet patient and provider needs in a better\, faster and cheaper way\n3)  Discuss how healthcare organization excel in safety\, satisfaction and retention outcomes\n4)  Review some best practices that have worked in healthcare or other industries around patient/customer care \nModerator \n\nStacy Conrad\, Managing Consultant\, The Benefits Group\, Inc.\n\nPanelists \n\nTeresa Feidt\, FACHE\, RN\, CNO/VP Patient Services\, Stoughton Hospital\nAaron Kinney MS\, FACHE\, Executive Director\, Herma Heart Center\, Children’s Hospital of Wisconsin\nMarlaina Jackson\, MHA\, Director of Patient Relations and Support Services\, Froedtert Hospital\n\nFace-to-Face Credits\nThis program has been developed by ACHE-WI. The ACHE has awarded 1.5 ACHE Face-to-Face Education Credits to this program. \nCancellation Policy\nThey must be received in writing on or before 4/21/17 via fax: 920-882-3655 or emailed to ACHE-WI@badgerbay.co. No refunds will be given for no shows. \nRegister Here\n\n
URL:http://wisconsin.ache.org/event/reinventing-customer-service-in-healthcare-lessons-learned-from-the-best/
LOCATION:725 American Drive\, Waukesha\, WI\, 53188\, United States
ORGANIZER;CN="ACHE-Wisconsin%20Chapter":MAILTO:ACHE-WI@badgerbay.co
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