Agenda

Monday, September 20

1:00 – 2:30 pm
F2F Session: Managing for Morale — Effective Management Techniques to Retain Your Staff
Andy Hillig, ACC, CPC, MBA, FACHE, Leadership Coach, Andy Hillig Solutions, LLC
Jessica Johnson, MHA, BSN, RN, Vice President Surgical Services for Greater Milwaukee, Advocate Aurora
Teresa Lindfors, FACHE, MBA, RN, Chief Strategy & Business Development Officer, Stoughton Health
Ryan Neville, FACHE, Chief Administrative Officer Wausau/Weston/Stevens Point Region, Marshfield Clinic Health System

2:45-4:15pm
F2F Session – Reinventing Customer Service in Healthcare: Lessons Learned from the Best
Hazem Alanani, International Medical Graduate/MHA Student, UWM/Rogers Behavioral Health
Timothy Ellison, Patient Experience Officer, Iron Mountain VA Medical Center
Angelia Foster, CAO, Marshfield Medical Center – Beaver Dam
Justin Selle, President & CEO, HSHS St. Nicholas Hospital

Face-to-Face Credit

Register Here