Integrating the Principles of Patient-Centered Care

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Integrating the Principles of Patient-Centered Care
Length: 1.5 hours
Target Audience: C-Suite Executives, Clinical and Operational Leaders,
Physicians and Nurses
Description: Patient-Centered Care is a way for healthcare organizations
to achieve better quality and lower costs while meeting the
needs of the varied populations they serve. This approach
considers the patients’ cultural traditions, their personal
preferences and values, their family situations, and their
lifestyles. It makes the patient and their loved ones an integral
part of the care team who collaborate with healthcare
professionals in making clinical decisions and ensures that
transitions between providers, departments and health care
settings are respectful, coordinated, and efficient. When care
is patient centered, unneeded and unwanted services can be
reduced. A truly patient-centered health care system may
provide higher quality healthcare, improve patients’
experiences, and increase efficiency.
Faculty: Each session should feature a moderator plus two to three
panelists.
Moderator: The moderator should be a healthcare executive with
considerable experience working at a successful patient-centered
hospital or a dedicated unit within that hospital.

Panelists:

  • Austin Miloszewicz, Director of Neuroscience, Emplify Health (moderator)
  • Lisa Harton, PhD, MBA, MPH, FACHE, NEA-BC, Chief Quality Officer, Bellin Health
  • Manish Mallikarjuna, Head of Experience Management, Froedtert Thedacare Health
  • Kathryn Miller, MD, Vice Chair of Primary Care Department, UW Health
  • Elizabeth Perry, MD, Medical Director of Patient and Family Experience and Patient Relations, UW Health

Interactivity: All sessions must feature a minimum of 10 minutes of dedicated
audience Q&A time at the end of the session. Additional small-
group breakouts or discussions are optional but encouraged.
Presentation: An optional presentation template has been included for use if the
Chapter sees fit. If used, the presentation should include required
slides as designated in the template, and no more than 3
additional content slides.
Updated 01/2026
Questions for Discussion:
• Describe your organization’s approach to addressing patient needs and any
programs you are implementing to increase satisfaction and outcomes.
• How do healthcare facilities measure quality of patient care? Are they measuring
the right thing(s)?
• What regulatory issues address patient-centered care?
• Where does the staff get the training that they need and how much time/money
are needed to implement a PCC program?
• What are the Joint Commission considerations in adopting patient-centered
programs?
• What can healthcare executives do to promote effective communication,
competence and alignment between departments, employees, and
patients/families?
• Who are the experts and best practices in PCC and how have you translated
their approaches to your organization?
• What might be some concerns of physicians and nurses if you move toward
PCC? Are there others who may have concerns? What are they?
• Are there small steps we can take to move toward PCC without investing lots of
resources?
• How will patient-centered care fit into the health reform movement?
• How does involving the patient and their family in the care process create
efficiencies in your processes and workflow?
• What are some new technologies that can aid in increasing the quality of care
and patient satisfaction?
• Where do you start? Are there some units that are more conducive to PCC? Are
there others where success has been limited?
• How can we turn a PCC approach into a competitive advantage?
Materials for Distribution:
Birk, S. “Decoding the Healthcare Consumer”. Healthcare Executive (May/June 2020).
Pelletier, M. “Data Speakers Volumes”. Healthcare Executive (July/August 2021).
Utz, C. “Reducing Readmissions.” Healthcare Executive (January/February 2023).
Qureshi, Nabeel PhD1; Hays, Ron D. PhD1,2; Slaughter, Mary Ellen PhD1;
Talamantes, Efrain MD3; Quigley, Denise D., PhD1. Provider Perspectives of Patient
Experience Measurement and Quality Improvement in Primary Care. Journal of
Healthcare Management 71(1):p 34-57, January/February 2026. | DOI: 10.1097/JHM-D-