Kathleen M. Olewinski, FACHE, LDP Chair
The 2016-2017 LDP cohort visited the Cancer Treatment Centers of America (CTCA) – Midwestern Regional Medical Center in January 2017. We started our day with an opportunity to attend the “Daily Safety Check-in”, led by CTCA CEO Scott Jones, FACHE. Director of Quality and Risk Management Lana Poirier then shared highlights from CTCA’s “We are Safe Journey,” and the group learned valuable lessons about “Designing for the Future and Leveraging Technology to Improve the Patient Experience” from SVP Patient Care Services and CNO Jacklynn Lesniak and AVP Patient Care Services Adrienne Schultz before touring the new patient tower and main hospital campus.
The group spent quality time with C-suite leaders at CTCA, for an overview of their enterprise and to gain valuable “Leadership Lessons and Involvement with ACHE.” This session was led by CEO Scott Jones, FACHE; Pete Govorchin, COO; Cecilia Taylor, CFO; and AVG General Services Julie Pendleton, FACHE. This interactive session was followed by sharing of strategies and best practices from VP Growth Leslie Brewer about attracting patients, and “The Evolution of Lean Daily Management at CTCA” led by Dan Kotecki, Director of Operational Planning and Lean Operations. Sessions wrapping up the day included an informative session on “Challenges of Preparing Chemotherapy Medications” by Gregg Helm, Director of Pharmacy, and an engaging session on “A Day in the Life of CTCA’s Clinics and Challenges Faced” – with insights from Director-Oncology Clinics Beth Garoutte, and Manager-New Patient Clinic Greta Hanley.
Members of our ACHE Wisconsin Chapter Leadership Development Program (LDP) consistently share how much these site visits contribute to their own leadership development. The sharing of best practices helps all of us to grow together, and the lessons from the C-suite provide valuable insights into creative vision and innovative strategies of thought leaders who contribute to better health in our communities and beyond. As one LDP cohort member shared with the host immediately following the visit, “… what an informative day. It is obvious the mission/values run deep throughout your ‘enterprise.’ I hope to be able to use some of the things learned at my facility.”
If you or a colleague may be interested in participating in our ACHE Wisconsin Chapter Leadership Development Program, applications for the 2017-2018 cohort are being accepted now through March 13th. If you would like more information or to apply click here.
