Where were you at in your career when you joined ACHE?

I was in the middle of my healthcare career and advanced into a more senior level leader position. I was influenced by my one up to become a member of ACHE in 2016, when career planning for what was to be my next 5 to 10 year plan.

Where are you now in your career?

Serving my organization and community in a market leader role. Connecting and collaborating to ensure that healthcare services are available and sustainable. Growing and ensuring that not only do we have the workforce needed to care for our patients, but mentoring our next leaders.

How has ACHE been valuable to your career progression?

The network and connections made during my time with ACHE are irreplaceable! The content experts and amount of knowledge within the members is priceless. There have been many educational components and ability to learn from each other that I have applied to my day to day challenges.

Who has been the most influential person in your career?

This is a tough one… there have been a few individuals that have influenced my career path in different ways. I have had one up leaders that ensured that I exceeded the expectations and inspired me to grow in my career, but I would say my upbringing guided my career. My parents instilled a foundation of integrity, hard work, dedication, compassion, and excellence in who I am (or strive to be).

What advice would you give someone aspiring to be in a role similar to yours?

The old saying of “when one door closes another opens”, it’s true! Opportunities are in the least expected places, you just have to say “yes”. Take on projects that are out of your comfort zone, ask for help, learn and grow in all that you do.

Tell me about your dream vacation.

My dream vacation, memory making with my husband and kids. A beautiful white sandy beach, good book, umbrella drink, the sound of waves crashing, my kids laughing and getting along, no laundry or meal planning, limited internet service, and no email or meeting alerts! There are so many beautiful islands/beaches that I would love to see nationally and internationally. A girl can dream!

On this episode of Coffee with the College, our host Janet Schulz discusses some public policy issues facing health care with Marshfield Clinic Health System’s Ryan Natzke, Chief External Affairs Officer and Brad Wolters, Director of Federal Government Relations.  Ryan and Brad give insight into how industry knowledge, building coalitions and a good story go a long way in creating legislative change.  Later, they dive into the current state of policy efforts to increase patient access to care throughout Wisconsin.  We hope you enjoy!

Listen now!

Applications are now being accepted for the ACHE Board of Governors. As you know, these roles are an essential part of ACHE governance and help ensure the ongoing strength of ACHE as an organization. We encourage you to consider your interest in these roles.

ACHE’s 2021–2022 Nominating Committee is calling for applications for service beginning in 2022. ACHE Fellows are eligible for any of the Governor and Chairman-Elect vacancies. Those interested in pursuing applications should review the call for nominations and candidate guidelines.

Applications to serve and self-nominations must be submitted electronically to jnolan@ache.org by July 15. All correspondence should be addressed to Heather J. Rohan, FACHE, chair, Nominating Committee, c/o Julie Nolan, American College of Healthcare Executives, 300 S. Riverside Plaza, Ste. 1900, Chicago, IL 60606-6698. If you have any questions, please contact Julie Nolan at (312) 424-9367 or jnolan@ache.org.

How do you respond when a senior executive in your organization asks you, “what do you want to be when you grow up?”  Do you risk sounding too ambitious and reply with “I want YOUR job”?  Do you sidestep and risk a label of “lacks direction” by saying you’re taking it one step at a time?

Today, we explore how the answer to this question was critical to the career of Seth Teigen, Chief Executive Officer at Providence Mission Hospital in Mission Viejo, California.  Seth takes us on his career journey, including a story about one of his worst decisions as a new leader, and how an experienced executive advised him never to make a similar mistake again!  He also talks about work-life balance, taking advantage of stretch assignments, and how ACHE impacted his professional growth.  We hope you enjoy!

Listen Now

• Managing for Morale — Effective Management Techniques to Retain Your Staff, Template 3
• Reinventing Customer Service in Healthcare: Lessons Learned from the Best, Template 15
• Financial Implications: The Push From Inpatient to Outpatient Care , Template 65
• Understanding Implicit Bias and its impact on Healthcare Leadership, Template 104
• Sustainable Strategies to Support Resiliency and Professional Well-being for Healthcare Professionals, Template 109

What are your short term career goals?

My short term goals include graduating in May 2021 from Concordia University with a degree in Healthcare Administration. I continue to actively pursue new organizational and healthcare management experiences through my internship in the Concordia University Pro Bono Clinic as well as being the current president of our healthcare group on campus (in Next Generation Healthcare Leaders.)

How has ACHE been valuable to you?

ACHE has provided opportunities to access healthcare industry best practices and trends through various events, guest speakers, networking, and mentoring opportunities. Each opportunity has provided additional educational opportunities outside my college courses.

Who has been the most influential person in your career progression?

To name the most influential person is difficult as so many individuals have played such an active and supportive role in my career
(professors, fellow NGHL/ACHE team members and leaders). My current mentor Emily Dilley, Director of Marketing and New Program Development at Prairie Ridge Health has been a trusted adviser and role model this current year. Emily has provided valuable insight, direction, and guidance allowing me to establish my own sense of direction within my college and healthcare career. I deeply value the working relationship Emily and I have formed and the knowledge and expertise she has shared with me.

What is something that you are working on recently that you are excited about?

This past semester I have had an internship opportunity to work in the Concordia University Pro Bono clinic. Working with clients as well as internal staff has allowed me the opportunity to incorporate my analytical, communication, interpersonal, and critical thinking skill set in my day to day interactions and projects. My time spent working in the Pro Bono Clinic has provided a better understanding of safety, quality, patient, and caregiver engagement.

What is the best gift that you ever received?

The best gift I ever received was being blessed with the gift of family. I was fortunate enough to be raised in a loving and supportive multi-generational family. I recently lost my Great Grandmother at the age of 98. Living with those who have come before you opens your eyes and most importantly your heart to embracing an individual at every step in the journey we call life. The gift of my multi-generational family lead me to a career in health care. Knowing we are all God’s children, a “family in Christ” drives my daily interactions. We are all here to serve one another through action, word, and deed a precious gift indeed.

Have your received a healthcare management award? We encourage you to share this with ACHE.  Recognition will be the Healthcare Executive magazine. The award must be healthcare management related and from a national, state or regional body.  Complete the form to submit information about your award.

Member Accolades Form

Where were you at in your career when you joined ACHE?
After ten years of non-profit social work and exceptional education, I decided to pursue my MHA. I joined ACHE as a first year MHA student while working for UW-Milwaukee.

Where are you now in your career?
I currently serve the Advocate Aurora Medical Group’s Integrative Medicine department as their program coordinator. My role consists of managing the Integrative Cancer Care program spanning 17 cancer clinics in the state of Wisconsin. Additionally, I lead department research, professional education and special program development.

How has ACHE been valuable to your career progression?
The ACHE is recognized as the gold standard for healthcare administration. Throughout my career progression, ACHE has provided an elite network of resources across all sectors of healthcare and related education on industry best practices. My membership displays a commitment to our profession and developing exceptional leadership.

Who has been the most influential person in your career?
Dr. Jennifer Fink has been the most influential person in my career. Due to her mentorship, I was able to secure an amazing internship, a solid ACHE network, and my current leadership role. I am honored to call her a close friend

What is something that you are working on recently that you are excited about?
I recently received approval for a research protocol focusing on the correlation between integrative cancer therapies, opioid consumption, and emergency department utilization. The hope is we find a way for cancer survivors to use less medications and control their pain. The study team is looking forward to publishing our findings in the new year.

Tell me about a hidden talent of yours.
Most people don’t know I am bilingual. I am fluent in American Sign Language and licensed as an ASL Interpreter in the state of Wisconsin and Illinois. Aside from my current health care role, I continue to serve the Deaf and hard of hearing community by interpreting a few times a week.