• Managing for Morale — Effective Management Techniques to Retain Your Staff, Template 3
• Reinventing Customer Service in Healthcare: Lessons Learned from the Best, Template 15
• Financial Implications: The Push From Inpatient to Outpatient Care , Template 65
• Understanding Implicit Bias and its impact on Healthcare Leadership, Template 104
• Sustainable Strategies to Support Resiliency and Professional Well-being for Healthcare Professionals, Template 109

What are your short term career goals?

My short term goals include graduating in May 2021 from Concordia University with a degree in Healthcare Administration. I continue to actively pursue new organizational and healthcare management experiences through my internship in the Concordia University Pro Bono Clinic as well as being the current president of our healthcare group on campus (in Next Generation Healthcare Leaders.)

How has ACHE been valuable to you?

ACHE has provided opportunities to access healthcare industry best practices and trends through various events, guest speakers, networking, and mentoring opportunities. Each opportunity has provided additional educational opportunities outside my college courses.

Who has been the most influential person in your career progression?

To name the most influential person is difficult as so many individuals have played such an active and supportive role in my career
(professors, fellow NGHL/ACHE team members and leaders). My current mentor Emily Dilley, Director of Marketing and New Program Development at Prairie Ridge Health has been a trusted adviser and role model this current year. Emily has provided valuable insight, direction, and guidance allowing me to establish my own sense of direction within my college and healthcare career. I deeply value the working relationship Emily and I have formed and the knowledge and expertise she has shared with me.

What is something that you are working on recently that you are excited about?

This past semester I have had an internship opportunity to work in the Concordia University Pro Bono clinic. Working with clients as well as internal staff has allowed me the opportunity to incorporate my analytical, communication, interpersonal, and critical thinking skill set in my day to day interactions and projects. My time spent working in the Pro Bono Clinic has provided a better understanding of safety, quality, patient, and caregiver engagement.

What is the best gift that you ever received?

The best gift I ever received was being blessed with the gift of family. I was fortunate enough to be raised in a loving and supportive multi-generational family. I recently lost my Great Grandmother at the age of 98. Living with those who have come before you opens your eyes and most importantly your heart to embracing an individual at every step in the journey we call life. The gift of my multi-generational family lead me to a career in health care. Knowing we are all God’s children, a “family in Christ” drives my daily interactions. We are all here to serve one another through action, word, and deed a precious gift indeed.

Have your received a healthcare management award? We encourage you to share this with ACHE.  Recognition will be the Healthcare Executive magazine. The award must be healthcare management related and from a national, state or regional body.  Complete the form to submit information about your award.

Member Accolades Form

Where were you at in your career when you joined ACHE?
After ten years of non-profit social work and exceptional education, I decided to pursue my MHA. I joined ACHE as a first year MHA student while working for UW-Milwaukee.

Where are you now in your career?
I currently serve the Advocate Aurora Medical Group’s Integrative Medicine department as their program coordinator. My role consists of managing the Integrative Cancer Care program spanning 17 cancer clinics in the state of Wisconsin. Additionally, I lead department research, professional education and special program development.

How has ACHE been valuable to your career progression?
The ACHE is recognized as the gold standard for healthcare administration. Throughout my career progression, ACHE has provided an elite network of resources across all sectors of healthcare and related education on industry best practices. My membership displays a commitment to our profession and developing exceptional leadership.

Who has been the most influential person in your career?
Dr. Jennifer Fink has been the most influential person in my career. Due to her mentorship, I was able to secure an amazing internship, a solid ACHE network, and my current leadership role. I am honored to call her a close friend

What is something that you are working on recently that you are excited about?
I recently received approval for a research protocol focusing on the correlation between integrative cancer therapies, opioid consumption, and emergency department utilization. The hope is we find a way for cancer survivors to use less medications and control their pain. The study team is looking forward to publishing our findings in the new year.

Tell me about a hidden talent of yours.
Most people don’t know I am bilingual. I am fluent in American Sign Language and licensed as an ASL Interpreter in the state of Wisconsin and Illinois. Aside from my current health care role, I continue to serve the Deaf and hard of hearing community by interpreting a few times a week.

What are your short term career goals?

My short term career goals include completing my master’s degree in Healthcare Administration, gaining experience in billing and health insurance, and working in the population health department of a hospital.

How has ACHE been valuable to you?

ACHE has brought me opportunities to reflect and think about what I want to do with my future in healthcare administration. Volunteering with my Future Healthcare Executives organization, I had opportunities that allowed me to network with professionals and better understand the career I was getting into. Listening to guest speakers talk about the challenges of healthcare, what motivates them to strive for betterment of their organizations- these are the very topics that will shape the future of healthcare. As a future leader in this rewarding field, ACHE has given me the unique chance to connect what I have learned in the classroom with real life messages. Making this connection has truly pushed me to do well in my education as I know putting in the work now will only help me become the leader I want to be.

Who has been the most influential person in your career progression?

Kathleen Olewinski has wanted nothing but the best for me since the first day we met. As a mentor, advisor, professor, and friend, she has given me the support system and confidence to run for Vice President, apply for graduate school and continually better my future in healthcare. I would not be where I am today without her constant positivity and encouragement.

What is something that you are working on recently that you are excited about?

I have been working on research with Dr. Kaboni Gondwe, studying different preterm determinants in mothers of different regions around the globe and how COVID-19 has affected pregnancies worldwide! Research is a realm that I love and has inspired me to work in population health one day.

What are your long-term career aspirations?

At the root of all goals, I want to be a leader in healthcare who exemplifies integrity, strength and empathy. One day I hope to be a Population Health Director at a hospital. I think this is a position where I could make a large impact on a community by using research and my leadership skills to guide our healthcare network to bettering patient outcomes.

Madison, WI — The statewide coalition to combat the spread of COVID-19 is encouraging Wisconsin residents to keep it up on COVID as statewide positivity and hospitalization rates show an encouraging downward trend. As vaccinations begin to be distributed in the state, the leaders of the “Stop the COVID Spread!” coalition are urging Wisconsinites to remain vigilant in practicing safe behaviors to ensure we continue to curtail the spread of the virus.

The efforts of the “Stop the COVID Spread!” coalition to-date have resulted in significant amplification of public health messaging focused on curbing the spread of COVID-19. Since its launch in October, the coalition has produced six public education announcements encouraging safe behaviors. These spots have achieved an estimated audience reach of well over 30 million on statewide television and radio. On digital platforms, coalition ads have generated over 16 million ad impressions and reached more than six million devices across the state.

“We are encouraged by a recent reduction in cases and hospitalizations, which show that safe practices are making a difference in Wisconsin,” said Wisconsin Hospital Association President and CEO Eric Borgerding. “On behalf of the coalition, we say, “Thank you!” to the people of Wisconsin for taking the necessary precautions to curb the spread of COVID. But we cannot stop now. Over the next several months as vaccines are made available to the general public, we need to keep our guard up and continue to wash hands, wear masks and maintain social distance.

Since its launch in October, the “Stop the COVID Spread!” coalition has advanced an aggressive campaign encouraging the use of crucial safety measures to help reduce the spread of COVID-19. Coalition messaging has included public education announcements featuring a wide range of Wisconsin voices, including frontline health care workers from health systems throughout Wisconsin, members of the Green Bay Packers, Wisconsin Assembly Speaker Robin Vos, Congressman Mark Pocan, and UW System President Tommy Thompson.

“Wisconsinites have come together to fight the common enemy of COVID and get our state heading in the right direction,” said Wisconsin Counties Association Executive Director Mark D. O’Connell. “Vaccines are coming, but we can’t stop now. The next few months will be critical and we encourage everyone to do their part to slow the numbers even more.”

The “Stop the COVID Spread!” coalition currently includes more than 125 of Wisconsin’s leading health care, business, and advocacy organizations. Notable coalition members include the Milwaukee Brewers, Milwaukee Bucks, Green Bay Packers, and representatives of local governments, chambers of commerce, and visitors bureaus from every corner of the state. The organizations have joined together with a shared goal of furthering public education about the seriousness of the COVID-19 pandemic in Wisconsin and the critical need for preventative measures.

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For more information about the Stop the Spread coalition and the importance of safe behaviors for both public and state economic health, visit www.wha.org/stopthecovidspread

Congratulations to the newly elected Regents, who will serve a three-year term on the Council of Regents, beginning in March 2021.

Alabama
Kidada Hawkins, FACHE

Colorado
Mario A. Harding, FACHE

Delaware          
David A. Tam, MD, FACHE

Hawaii/Pacific
Micah B. Ewing, FACHE

Idaho
Bradley C. Turpen, FACHE

Kansas
Richard W. Hoyt Jr., FACHE

Louisiana
Kenneth J. Cochran, DSc, FACHE

Massachusetts
Monique D. Porter, FACHE

Mississippi
Tom R. McDougall Jr., DSc, FACHE

New Hampshire
Joseph T. Curti, FACHE

Oklahoma
D. Christopher Whybrew, FACHE

Oregon
Joseph M. Cahill III, FACHE

Texas—Northern
Trinette K. Pierre, DHA, RN, FACHE

Utah
Lisa A. Paletta, DNP, RN, FACHE

Wisconsin
Thomas N. Shorter, JD, FACHE

Regent-at-Large for District 2
Ajani N. Dunn, FACHE

Regent-at-Large for District 4
Stephan Davis, DNP, FACHE

Registration is now open for the 2021 Congress on Healthcare Leadership, March 22–25. Join us for this reimagined virtual experience and earn up to 12 ACHE Face-to-Face Education credits for an early-bird rate of only $449. Register by Feb. 22 to receive the discounted registration.

The registration process has changed. Please register today for your Congress all-access pass. You will not need to select your sessions at this time. After registering for Congress, you will receive a communication in early March to select your sessions and personalize your schedule in the virtual event platform. Check the website often for updates on sessions and speakers.

ACHE’s self-study courses are now available in an all-new digital format, accessible from your desktop, laptop or mobile device. Courses are accessible in a self-directed format and build on the expertise found in books published by Health Administration Press. Upon completion of the course, participants earn six ACHE Qualified Education credit hours that can be applied toward advancement to Fellow or recertification. To learn more about the digital self-study courses, visit ache.org/selfstudy.