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Reinventing Customer Service in Healthcare: Lessons Learned from the Best – Madison Event
August 2, 2017 @ 7:30 am - 9:30 am
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Learning Objectives
- Learn the strategies that local healthcare leaders have used to improve internal and external customer service
- Discover new initiatives to achieve outstanding patient and staff satisfaction results, increase market share and decrease costs
- Understand how to meet patient and provider needs in a faster, more cost-efficient way while excelling in safety and retention outcomes.
Moderator
- Wendy Horton, PharmD, MBA, FACHE, Vice President, Operations, UW Health at the American Center
Panelists
- Kristin Baird MHA, BSN, RN, President/CEO, President, Baird Group
- Teresa Lindfors, FACHE, RN, CNO/VP Patient Services, Stoughton Hospital
- John Sheehan, MHA, FACHE, President, UW Health at the American Center
Face-to-Face Credits
This program has been developed and is presented locally by the Wisconsin Chapter. The American College of Healthcare Executives has awarded 1.5 ACHE Face-to-Face Education Credits to this program.
Cancellation Policy
They must be received in writing on or before 7/26/17 via fax: 920-882-3655 or emailed to ACHE-WI@badgerbay.co. No refunds will be given for no shows.
