Loading Events

« All Events

  • This event has passed.

Reinventing Customer Service in Healthcare: Lessons Learned from the Best – Madison Event

August 2, 2017 @ 7:30 am - 9:30 am

Learning Objectives

  • Learn the strategies that local healthcare leaders have used to improve internal and external customer service
  • Discover new initiatives to achieve outstanding patient and staff satisfaction results, increase market share and decrease costs
  • Understand how to meet patient and provider needs in a faster, more cost-efficient way while excelling in safety and retention outcomes.


  • Wendy Horton, PharmD, MBA, FACHE, Vice President, Operations, UW Health at the American Center


  • Kristin Baird MHA, BSN, RN, President/CEO, President, Baird Group
  • Teresa Lindfors, FACHE, RN, CNO/VP Patient Services, Stoughton Hospital
  • John Sheehan, MHA, FACHE, President, UW Health at the American Center

Face-to-Face Credits

This program has been developed and is presented locally by the Wisconsin Chapter. The American College of Healthcare Executives has awarded 1.5 ACHE Face-to-Face Education Credits to this program.

Cancellation Policy

They must be received in writing on or before 7/26/17 via fax: 920-882-3655 or emailed to ACHE-WI@badgerbay.co. No refunds will be given for no shows.

Register Here


August 2, 2017
7:30 am - 9:30 am


ACHE-Wisconsin Chapter


UW Health at the American Center
4602 Eastpark Boulevard
Madison, WI 53718
+ Google Map