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Reinventing Customer Service in Healthcare: Lessons Learned from the Best – Waukesha Event
April 28, 2017 @ 7:30 am - 9:30 am
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Learning Objectives
1) Understand the experience that consumers/patients really want from healthcare organizations
2) Discuss how we meet patient and provider needs in a better, faster and cheaper way
3) Discuss how healthcare organization excel in safety, satisfaction and retention outcomes
4) Review some best practices that have worked in healthcare or other industries around patient/customer care
2) Discuss how we meet patient and provider needs in a better, faster and cheaper way
3) Discuss how healthcare organization excel in safety, satisfaction and retention outcomes
4) Review some best practices that have worked in healthcare or other industries around patient/customer care
Moderator
- Stacy Conrad, Managing Consultant, The Benefits Group, Inc.
Panelists
- Teresa Feidt, FACHE, RN, CNO/VP Patient Services, Stoughton Hospital
- Aaron Kinney MS, FACHE, Executive Director, Herma Heart Center, Children’s Hospital of Wisconsin
- Marlaina Jackson, MHA, Director of Patient Relations and Support Services, Froedtert Hospital
Face-to-Face Credits
This program has been developed by ACHE-WI. The ACHE has awarded 1.5 ACHE Face-to-Face Education Credits to this program.
Cancellation Policy
They must be received in writing on or before 4/21/17 via fax: 920-882-3655 or emailed to ACHE-WI@badgerbay.co. No refunds will be given for no shows.
