New Podcast Episode Released – Culturally Competent Care: Richelle Webb Dixon

Many health care organizations are working to ensure they provide culturally competent care.  Some claim to already provide it.  How does an organization know if they are?  Last month, Coffee with College sat down with Richelle Webb Dixon, Senior Vice President and Chief Operating Officer at Froedtert Hospital in Milwaukee, Wisconsin, to dig into this topic.  Richelle explains that organizations start with data to learn the demographics of their patient population.  Then, to be culturally competent, an organization must engage deeply with customers and create meaningful relationships in the community that drive the care provided. It’s not enough to just knowing your patient demographics.  What type of care is the customer asking for?  Only after this is known can you begin a journey to culturally competent care.  We hope you enjoy listening to Richelle’s insights.

If you would like to learn more about ACHE Wisconsin Chapter membership, Coffee with the College Podcast, or have general questions; please send us an email at

LDP Resume Workshop

On June 10, 2022 the Leadership Development Program participants engaged in a resume writing workshop. Ryan Neville, Chief Administrative Officer, Wausau/Weston Region facilitated and subject matter experts; Aaron Kinney, DBA Acting Chief Operating Officer, Children’s Specialty Group and Jonathan Lewis, MBA, RN, FACHE Vice President/Chief Operating Officer UW Health, University Hospital served as panelists for the discussion. Prior to the meeting, the experts reviewed the cohort’s individual resumes for content and recommendations. The panel offered an engaging discussion of specific resume enhancements, pitfalls and suggestions. The cohort agreed the event was valuable and took away many ideas for resume enrichment.

Those in attendance from the LDP committee were:

  • Ryan Neville
  • Aaron Kinney
  • Kelly Boggs

Connect With Fellow Members

ACHE offers members three free online communities for physician executives, Asian healthcare leaders and LGBTQ healthcare leaders. The communities’ platform makes it easy for peers to connect in real time, tackle issues together and ask important career-related questions. Members can participate in discussion threads, share resources and best practices, and crowdsource innovative ideas and solutions.

To join, follow these steps:

  1. Log in to
  2. Under “Helpful Links” on the right-hand side, click the last option, “My Communities.”
  3. Click the “Add” button to choose the online communities you wish to join. An MD or DO degree is required to join the Physician Executive Community.
  4. Watch your inbox for your welcome email and instructions to access your new community! The email will arrive within 24 hours.

We hope you and your chapter members will join these communities. If you have any questions, please contact your regional director.

Run for Regent

ACHE is beginning the election process for new Regents to serve on its Council of Regents, the legislative body that represents ACHE’s more than 48,000 members. Serving as an elected official is a unique opportunity that allows you to exercise your leadership ability, share innovative ideas and act on behalf of ACHE members. The term begins March 2023 and ends March 2026.

All Fellows who wish to run for election must submit a letter of intent to by Aug. 26. The letter of intent must include a current business title, business address, email address and telephone number.

For more information about the areas up for election, please review the official notice.

ACHE Seeks Nominations for Its Most Prestigious Awards

ACHE is accepting nominations for the following three awards:

  • The Gold Medal Award is the highest honor bestowed by ACHE on outstanding leaders who have made significant contributions to the healthcare profession. This award identifies ACHE Fellows who best exemplify leadership at the organizational, local, state/provincial and national levels and who continually contribute to the improvement of the delivery of healthcare services and community health. The deadline for submission of the nomination packet is Aug. 16.
  • The Lifetime Service and Achievement Award recognizes Life Fellows and Retired Fellows who have made outstanding, nationally recognized contributions to advance the profession of healthcare management and ACHE. The deadline for submission of nomination letters is July 16.
  • The Robert S. Hudgens Memorial Award for Young Healthcare Executive of the Year recognizes early careerists for outstanding achievements in the field of healthcare management. The deadline for submission of nomination letters is July 16.

Visit News and Awards for full details on the nomination process, award criteria and past recipients. If you have questions, please contact Jennifer L. Connelly, FACHE, CAE, vice president, Regional Services, Department of Executive Engagement, at (312) 424-9320 or

Aspirus Health ACHE-WI LDP Site Visit, June 23, 2022

The ACHE WI LDP cohort had their first site visit on Thursday, June 23, 2022.  This virtual visit showcased Aspirus Health, led by Andrea Harsh, System Manager-Provider Experience.  Aspirus is a non-profit, community-directed health system based in Wausau, Wisconsin. With more than 7,000 employees, Aspirus serves people in Wisconsin and Upper Michigan through an extensive hospital and clinic network, home health & hospice care, pharmacies, critical care, medical goods, nursing homes, a philanthropic & research foundation, and an affiliated physician network.  Nine Aspirus leaders presented information ranging from how Aspirus works with schools to create experiences for students, The Medical College of WI, takeaways from a large system acquisition, The Aspirus Family House and a panel of leaders who provided insights and personal perspectives for successful leadership in healthcare.  It was a day packed full of information, conversation, and opportunity for emerging leaders to reflect on the development of their own leadership path.  The biggest takeaway from all of the leaders was “Just say yes”!



New Podcast Episode Released – Intentional Leadership and Coaching: Tim McKeough

Leadership is a journey fashioned with vulnerability and risk taking, steering many of us to build walls that unintentionally inhibit progress towards achieving our goals.  In this episode, we chat with Tim McKeough, President, Owner and coach with Q Up Success, who gives us a sneak peek at how working with a professional coach can help to take down those walls and bring clarity to our goals.  Tim connects the dots between intention and impact, and invites us to be vulnerable as we reflect on whether we’re really making the impact we intend.  Giving and receiving feedback is a key theme here.  It’s a no holds barred discussion on intentional leadership and coaching.

ACHE-WI Early Careerist Spotlight: Madalyn K. Buschman, MHA, CPCS

Where were you at in your career when you joined ACHE?

I was 10 years into my career and working as a Clinical Operations Manager in the federal government health services unit of a larger healthcare organization. I was able to attend an ACHE Cluster in Seattle my first year of membership and the experience was so rewarding I knew I wanted to continue to be a part of, and actively involved with, the organization as I continued my career.

Where are you now in your career?

I am currently an Operations Manager in the Department of Family Medicine at Mayo Clinic Health System in La Crosse, WI. Previous to that, I served as a Strategic Clinical Operations Manager at OptumServe. I have been fortunate to have others throughout my career invest in my professional development, and I feel that I am at a point in my career where I can pay that forward by supporting the growth and development of others.

How has ACHE been valuable to your career progression?

Through my participation in the ACHE-WI Chapter’s 2019-2020 Leadership Development Program, I gained exposure to healthcare executives throughout the state of Wisconsin that provided invaluable insight in leadership and professional development. This experience opened the door to a network of colleagues across the region equally eager in sharing their knowledge and career experiences. I have since contributed to ACHE-WI career development programming through committee involvement.

Who has been the most influential person in your career?

Someone whose relationship is very dear to me and I am grateful to consider her a mentor, friend, and family. Major Samantha Hanson has been highly influential in both my career and life. Samantha has been a model of integrity, courage, and service to others. I have observed her face challenges with grace, and she has taught me to lead with compassion and mindfulness. We share a passion for adventure and continuous learning.

What is something that you are working on recently that you are excited about?

In addition to my role as an Operations Manager in the Department of Family Medicine, I recently took a committee appointment with the Virtual Care Subcommittee in Southwest Wisconsin. I have the opportunity to work with an innovative group of colleagues eager to expand our capabilities in the virtual care space.

Tell me about your dream vacation.

I would go to a place where I could get lost in the countryside and wilderness of some European country. I want to travel across mountains and visit seaside towns. Sip espresso in some small shop and eat local cuisine. Lay on a beach and take a boat out on the water. Have adventures and appreciate life.

Forum on Advances in Healthcare Management Research

Forum on Advances in Healthcare Management Research

ACHE is inviting authors to submit proposals to present their research at the 15th annual Forum on Advances in Healthcare Management Research. This session will take place during ACHE’s Congress on Healthcare Leadership, March 27–30, 2023. The lead presenter of each selected proposal will receive a complimentary registration to Congress. Learn more about the selection criteria and submission instructions. Submit your up-to-400-word abstract by July 11, 2022.